Excellent and very relevant presentation around the very topical issue of Shared Services. Marie O’Connell, Tamworth Council
With the local government reform now upon us there is a clear push for Councils to improve productivity and reduce costs. One of the key steps to achieving this will be sharing services, both with neighbouring councils and, where appropriate, the private sector.
Properly-implemented shared service arrangements can bring efficiencies and effectiveness to local government. However, done badly, shared services are a recipe for missed opportunity, cost overruns and diminished quality. Blackadder Associates has the expertise to support Councils in minimising the risks and maximising the rewards of a shared services arrangement.
We can assist in all relevant areas, including:
Strategic issues - business strategy, legal and financial implications
Change management - cultural, systems and leadership
Business process - mapping current processes and examining scope for re-engineering to improve efficiency and quality
People – communication and participation to ensure staff and unions are fully engaged
Technology – ensuring business strategies are supported by appropriate IT platforms
Governance – holding performance levels to account
Performance monitoring – ensuring GMs have confidence in performance management systems
Private sector involvement - examining options and models, along with likely market interest.