With Councillors and General Managers under increasing pressure to demonstrate they are driving up quality and driving down costs, Blackadder Associates is well positioned to conduct Service Reviews based on best value methodologies.
Our extensive experience in reviewing internal and external services gives us the ability to find service delivery improvements by:
Independently challenging the logic and rationale for current service delivery and asking the hard questions
Understanding customer satisfaction levels with the way services are being delivered
Comparing performance data against best practice elsewhere
Promoting competitive alternatives to the way that services are delivered.
Our Best Value Service Reviews examine:
Customer satisfaction with services provided
Resource inputs and service outputs measured against industry benchmarks
Potential service delivery models, including in-house and shared services with other Councils
Market conditions for outsourcing services
Internal operational improvements (eg through business process re-engineering)
How technology can help boost productivity
Suitability of existing policies
The best use of assets
Linkages between service delivery and strategic planning tools
The capacity to manage change
Mechanisms for performance monitoring
Internal communication and how people will cope with change.